What are North America’s Choice® Calling Plans?
North America's Choice Calling Plans allow you to make and receive calls from your Home Airtime Rate and Coverage Area (including Puerto Rico) to parts of Mexico and Canada without incurring roaming or long distance charges.
What is IN Calling?
IN-Network is now called IN Calling. Same great service, price and coverage, now with a new name.
How do I change my wireless phone number?
To process a wireless number change, we need to speak with you directly. This will give us the ability to assist in programming the wireless equipment with your new wireless telephone number. Please call our Customer Service Department at 1.800.922.0204 from a land-based phone to process your request and have your wireless phone charged and available when calling.
What is local number portability?
Local Number Portability is a government mandate that requires wireless and wireline service providers to allow customers with eligible phone numbers to retain their phone numbers when changing service providers.
When can I switch to Verizon Wireless and keep my number?
Starting November 24, 2003, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless. This is called porting your number.
Should I cancel my existing service before porting?
No. Your number must remain active. Canceling your service prior to porting will prevent you from keeping your number. Please note: You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.
Will I need a new phone?
In order to enjoy all of Verizon Wireless' services, you may need a Verizon Wireless phone. In some cases, depending on your current service provider's network and your type of phone, you may be able to use your existing phone, but availability of services may vary.
How long will it take to port my number?
Wireless to wireless ports generally should take no more than three hours to one day, but could take longer. Landline to wireless ports generally should take no more than 4 days, but could take longer. Please note: Actual processing time may vary depending on the complexity of the port and your old service provider.
What happens to calls while the port is being processed?
During the porting process, you should be able to make calls right away from your new Verizon Wireless phone, including calls to 911, but you will not be able to receive calls, including return calls from 911 personnel, on your Verizon Wireless phone until the port is complete.
In addition, during the porting process, your ability to make and receive calls, including calls to and from 911, using your old phone may vary depending on your old service provider. As a result, you may want to consider maintaining access to both your old phone and your new wireless phone until the port is complete. Upon completion of the port, you will no longer have service under that number with your old service provider, and you'll be able to make and receive calls using your Verizon Wireless phone.
If you are porting with your existing wireless phone, you should be able to make calls, including calls to 911, during the porting process, but you will not be able to receive any calls, including return calls from 911 personnel, on your wireless phone until the port is complete. Upon completion of the port, you'll be able to make and receive calls using your phone.